HOME   |   CONTACT

Frequently Asked Questions

Does the room rate include breakfast and taxes?
Yes, the room rate includes breakfast and taxes.
 
 
What is the view from the hotel?
You can enjoy the view of sea and the princes’ islands.
 
 
What is your booking cancellation policy?
Our cancellation policy is 5 days prior to your scheduled arrival. If you fail to arrive or cancel your reservation after the five day mark, your credit card will be charged for 1 Night's Stay.
 
 
Can non-refundable reservations be cancelled?
Prepaid or non-refundable reservations cannot be changed or cancelled. If you cancel or change your prepaid or non-refundable reservationyouwill be charged and not refunded.
 
 
Do you accept payments in Turkish Lira only?
We acceptpayments in Turkish Lira, Euro, USD, and GBP.
 
 
What credit cards do you accept?
We accept Visa, MasterCard, and American Express.Foreign exchange rates applied by the Central Bank of Turkey are applicable at the hotel.
 
 
Is there a car park at Seven Hills Palace Hotel?
Yes
 
 
What are your check-in and check-out times?
Our official check-in time is at 13:30 and check-out is at 12:00(noon). Early check-in/late check-out is subject to availability. However, we do not guarantee any early check-in or late check-out.
 
 
Is smoking in rooms permitted?
All our rooms are non-smokingrooms.
 
 
Is it possible to make an airport shuttle reservation?
Shuttle services from and to both airports are not free. Please contact to our concierge department to make a shuttle reservation.
 
 
Is the cost for transfer paid to the driver?
The cost for your transfer is paid to the concierge department.
 
 
Do I need to bring a hairdryer?
There is a hairdryer in rooms.
 
 
Is this a pet-friendly hotel?
Unfortunately, we donot allow pets to stay at our hotels.